Terms & Conditions

01 About Us

This website is operated under the brand name Sri Kamadhenu Organics, associated with Sri Kamadhenu Organic Food Products, based in Vijayawada, Andhra Pradesh, India.

In these terms, the words “we”, “us” and “our” refer to Sri Kamadhenu Organics. The words “you” and “your” refer to any visitor, customer or person using our website or services.

02 Acceptance of Terms

By accessing our website, browsing product information, contacting us or purchasing our products, you agree to comply with these Terms & Conditions and any applicable policies referred to on this website.

These terms should be read together with our Privacy Policy and, where applicable, the specific information provided during checkout or on an individual product page.

03 Eligibility & Customer Information

You must be legally capable of entering into a binding agreement under applicable law to place an order. If you are using this website on behalf of another person or an organization, you confirm that you are authorized to do so.

You agree to provide accurate, current and complete information when placing an order, including your name, contact details, delivery address and payment information required by the applicable payment provider.

Please notify us promptly if information needed to process or deliver your order changes.

04 Products, Descriptions & Availability

We aim to provide accurate product descriptions, photographs, ingredient details, quantities, prices and other relevant information. However, minor variations in colour, appearance, texture or packaging may occur due to photography, lighting, natural agricultural variation or packaging updates.

• Product availability: Products may be unavailable, discontinued or temporarily out of stock.
• Natural variation: Products made from agricultural ingredients may vary slightly between batches.
• Product claims: Organic, natural, purity, certification or other product claims apply only where supported by the product's actual attributes and applicable requirements.
• Information updates: We may correct errors or update product descriptions, packaging information and availability when necessary.

If a material error affects an order you have placed, we will take reasonable steps to inform you and, where appropriate, offer a suitable resolution under applicable law.

05 Orders & Order Acceptance

Submitting an order is a request to purchase the selected products. An automated order acknowledgement, if provided, confirms receipt of your request and does not necessarily mean that the order has been finally accepted.

Order acceptance may depend on product availability, successful payment or payment authorization, verification of order details, delivery service availability and other legitimate processing requirements.

Where we cannot fulfil an order, we will take reasonable steps to notify you and arrange any refund due for amounts paid for products that will not be supplied.

We may decline or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, stock discrepancies, inaccurate delivery information or circumstances that prevent lawful fulfilment. This does not limit any mandatory consumer rights.

06 Pricing, Taxes & Payments

Product prices, applicable taxes, delivery charges and other disclosed fees will be presented on the website or during the ordering process, as applicable.

• Please review your order total before confirming your purchase.
• Online payments, where offered, may be processed by third-party payment service providers and are subject to their applicable terms and security procedures.
• An order may not be processed until the required payment authorization or confirmation is received.
• If a pricing or calculation error is identified, we will take reasonable steps to contact you before proceeding where the error materially affects your order.

We do not intend to collect or store complete payment card credentials on our website unless a specific, appropriately secured payment arrangement is in place. Please never share your OTP, PIN, password or other confidential payment authentication details with anyone claiming to represent us.

07 Shipping & Delivery

Orders are delivered to eligible locations using the delivery methods available at the time of purchase. Delivery estimates, where shown, are indicative and may be affected by courier capacity, weather, public holidays, transport disruptions, address issues or other circumstances outside our reasonable control.

• Customers are responsible for providing a complete and accurate delivery address and reachable contact number.
• Additional charges or delivery limitations, if applicable, will be disclosed before order confirmation wherever required.
• If delivery fails because of incorrect address information, an unavailable recipient or repeated unsuccessful attempts, additional arrangements or charges may apply where lawfully permitted and disclosed.
• If a parcel arrives visibly damaged, or the wrong item is delivered, please contact us promptly with the order details and relevant photographs, if available.

Nothing in this section excludes any responsibility or remedy that cannot lawfully be excluded under applicable consumer law.

08 Order Cancellation, Returns & Refunds

Cancellation, return, replacement and refund requests are handled according to the applicable return policy, the terms shown at checkout and applicable law.

• Before dispatch: Contact us as soon as possible if you wish to cancel. A request may not be possible to stop once an order has been packed, dispatched or otherwise processed for delivery.
• Incorrect, damaged or defective products: Please contact us promptly with your order number, a description of the issue and supporting photographs where available.
• Food safety: For hygiene and food-safety reasons, opened or used food products may be subject to restrictions on voluntary returns, where legally permitted. This does not remove remedies available for defective, damaged, unsafe, misdescribed or incorrectly supplied products.
• Refund processing: Approved refunds will be processed using the original payment method where practicable, or another lawful method agreed with you. Actual credit timing may depend on the payment provider or bank.

Please contact us before returning a product so that we can explain the appropriate procedure. Any applicable return shipping costs and timelines will be communicated in accordance with our published policy and applicable law.

Important: If your website has a separate Shipping, Cancellation, Return & Refund Policy, publish that policy and make it available to customers before purchase. Any specific published policy should be consistent with these terms and applicable law.

09 Product Use, Food Safety & Storage

Please read the product label, ingredient list, allergen information, best-before or expiry date, storage instructions and any preparation directions supplied with the product.

• Store products under the conditions specified on their packaging and use them within the stated period.
• Do not consume products that appear contaminated, have damaged safety seals, or are otherwise suspected to be unsafe. Contact us for assistance.
• Customers with food allergies or dietary restrictions should carefully review the product information and contact us before purchasing if clarification is needed.
• Product information is not a substitute for advice from a qualified healthcare professional. Do not treat food products as medicines or rely on them to diagnose, treat, cure or prevent a medical condition.

We will comply with applicable food safety, labelling and consumer protection requirements. Nothing in these terms limits any statutory rights concerning food safety or product quality.

10 Acceptable Use of the Website

You agree to use our website only for lawful purposes and in a way that does not interfere with its operation or infringe the rights of others.

You must not:

• Use the website to commit fraud or engage in unlawful activity.
• Attempt unauthorized access to accounts, servers or systems.
• Upload malicious code or interfere with website security.
• Submit false, misleading or impersonated information.
• Copy, scrape or commercially exploit website content without permission, except where permitted by law.

We may restrict or suspend access where reasonably necessary to protect the website, our customers or our business, subject to applicable law.

11 Intellectual Property

Unless otherwise stated, website text, branding, logos, photographs, graphics, design elements and other original content are owned by or licensed to Sri Kamadhenu Organics and are protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial purposes associated with browsing or purchasing our products. You must not reproduce, modify, distribute, republish or use our branding or content commercially without prior permission, except where such use is permitted by law.

Third-party names, logos and trademarks remain the property of their respective owners.

12 Privacy & Personal Information

We may process personal information such as your name, contact details, delivery address, order history and relevant communications to operate our website, process purchases, arrange delivery, respond to enquiries and meet legal obligations.

Our collection, use, storage and sharing of personal information are described in our Privacy Policy. By using the website, you acknowledge that you have had an opportunity to review that policy.

We aim to handle personal information in accordance with applicable privacy and data protection laws. For details about privacy requests, please refer to our Privacy Policy or contact us using the details below.

13 Third-Party Links & Services

Our website may include links to third-party websites or services, including payment providers, delivery partners, social media platforms and mapping services.

These third parties may operate under their own terms, privacy policies and practices. We do not control external websites and are not responsible for their content or independent operations. This does not exclude any responsibility imposed on us by applicable law.

Please review the relevant third party's terms and privacy information before using its services.

14 Disclaimers & Limitation of Liability

We make reasonable efforts to keep our website information accurate and our services reliable. However, we do not guarantee that the website will always be uninterrupted, error-free or available without temporary maintenance or technical issues.

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control, including interruptions to third-party networks or services.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights, statutory product obligations, or liability that cannot legally be waived.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by applicable law and the circumstances of the claim.

15 Indemnification

To the extent permitted by law, you may be responsible for losses or reasonable costs directly arising from your unlawful misuse of the website, your infringement of another person's rights, or your material breach of these terms.

This section does not apply to the extent a claim or loss results from our own negligence, unlawful conduct or other circumstances for which liability cannot legally be shifted to you.

16 Events Beyond Our Control

Delays or interruptions may occur due to events beyond our reasonable control, including natural disasters, severe weather, public emergencies, transport disruptions, strikes, government restrictions, internet outages or interruptions to essential services.

We will take reasonable steps to reduce the impact of such events and communicate material order-related delays where practicable. This section does not remove any refund, cancellation or other rights required by law.

17 Governing Law & Dispute Resolution

These terms are governed by the laws of India, subject to applicable mandatory legal protections and consumer rights.

If you have a concern about an order or our services, we encourage you to contact us first so that we can try to resolve the matter fairly and promptly.

Any formal dispute will be handled by the courts or appropriate forums having jurisdiction under applicable Indian law. Nothing in this section restricts a consumer's right to approach a competent consumer commission or other statutory authority where permitted by law.

18 Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, website, business practices or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Changes will apply from the date stated in the updated terms, subject to applicable law. Where required, we will provide additional notice or obtain consent.

We encourage you to review this page periodically. Any changes will not remove rights that have already accrued or apply retrospectively where prohibited by law.

19 Contact Us

If you have questions about these Terms & Conditions, a product, an order, a delivery or a refund request, please contact Sri Kamadhenu Organics using the details below.