Privacy Policy

1. About Us

Sri Kamadhenu Organics offers A2 Desi Cow Ghee and traditional food products inspired by India's dairy heritage. If you have questions about this Privacy Policy, please contact us using the details at the end of this page.

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information.

Personal and Contact Information

• Your name, email address, and mobile number.
• Billing address and delivery address.
• Information you provide through contact forms or customer enquiries.

Order and Transaction Information

• Products purchased, order value, order number, and purchase history.
• Delivery details, transaction references, and payment status.
• Information needed to handle cancellations, returns, or refunds.

Technical Information

Depending on our website settings and the services we use, we may collect technical information such as your IP address, browser type, device information, pages visited, and basic website usage data.

Customer Communications

If you contact us by email, telephone, or through our website, we may retain relevant communications and the information you provide so that we can respond to your enquiry and maintain appropriate records.

3. How We Use Your Information

We may use your information to:

• Process and fulfil your orders.
• Arrange shipping and communicate delivery updates.
• Respond to questions and provide customer support.
• Manage cancellations, returns, and refunds.
• Maintain business, accounting, and transaction records.
• Improve website performance and customer experience.
• Help prevent fraud, misuse, and unauthorised activity.
• Meet applicable legal and regulatory obligations.
• Send marketing communications where permitted and when required consent has been obtained.

We will not use your personal information for purposes incompatible with those described in this Policy without an appropriate legal basis or consent where required.

4. Cookies and Similar Technologies

Our website may use cookies to support essential functions, remember shopping cart contents, maintain preferences, and improve browsing performance. If analytics or advertising tools are enabled, they may also use cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required by law, we will obtain consent before using non-essential cookies.

5. How We Share Your Information

We do not sell your personal information to third parties for their own independent marketing purposes. We may share necessary information with service providers involved in operating our business, including:

• Payment providers that process transactions.
• Shipping and delivery partners that deliver your orders.
• Website hosting and technical service providers.
• Analytics or marketing providers, if those services are used.
• Professional advisers where reasonably necessary.
• Government or regulatory authorities when disclosure is legally required.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable obligations.

6. Payments and Payment Security

If online payments are available, your transaction may be processed by a third-party payment provider under its own terms and privacy practices.

We do not ask you to share your UPI PIN, banking password, card PIN, or OTP through ordinary email or customer support messages. Please use authorised payment channels and contact us if you receive a suspicious payment request claiming to represent our business.

7. Shipping, Returns, and Refunds

To deliver your order, we may share your name, phone number, delivery address, and relevant order details with our delivery partners. We may also use order information to manage delivery issues, cancellations, returns, replacements, and refunds under our applicable store policies.

Please ensure that your contact and delivery details are accurate when placing an order.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain appropriate business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal obligations.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take the steps required by applicable law, including any required notifications.

10. Your Privacy Rights

Depending on applicable law, you may be able to:

• Request information about personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related grievance.
• Exercise other rights available under applicable data protection law.

To make a request, contact us using the details below. We may need to verify your identity before responding. Some information may need to be retained where required by law or necessary to resolve legal claims.

11. Marketing Communications

Where permitted by law and when required consent has been obtained, we may send promotional communications about our products or offers. You may opt out using the instructions in the message, where available, or by contacting us directly.

We may still send essential messages relating to orders, payments, deliveries, security, or customer service.

12. Third-Party Links

Our website may link to third-party websites, payment pages, or social media services. Those services may have their own privacy policies and terms. Please review their policies before sharing information. We are not responsible for third-party privacy practices except to the extent required by applicable law.

13. Children's Privacy

Our website is intended for general customers and is not designed to knowingly collect children's personal information in circumstances where parental consent or additional safeguards are required. If you believe a child has provided information inappropriately, contact us so we can review the matter and take appropriate action.

14. Privacy and Applicable Indian Law

We aim to handle personal information in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023, and applicable rules and requirements as they come into force. The rights and obligations applicable to a particular situation may depend on the provisions in effect.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers, or legal requirements. Updated versions will be published on this page with a revised "Last Updated" date. Please review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or wish to raise a privacy grievance, contact us: